Shipping & print

Digital-only works do not need to be printed or shipped. If you offer a physical print or object, you are responsible for producing or arranging it — you may print it yourself or use a printer of your choice. You are also responsible for packing and shipping it to the buyer. Printing and shipping costs are yours and should be included in your listed price.

Bello coordinates the order, escrow, insurance, and tracking workflow. We do not choose your printer, print the work for you, or ship it on your behalf.

Who pays for what

Bello never adds a shipping or printing line to a buyer's checkout total. If you're an artist, your listed price needs to already account for what it costs you to produce and ship the work — materials, printing, framing, crating, and freight. We do not dictate your margins, printer, or print method; we keep those costs off the buyer's total so the price they see is the price they pay.

Physical fulfillment, step by step

1. Order confirmed, escrow held. Once a buyer checks out, payment sits in escrow — you don't need to worry about a payment falling through mid-production.
2. You produce or prepare the work. For a unique original already finished, this might just mean careful packing. For a limited or open edition, you may print the specific impression yourself or arrange printing with a printer you choose.
3. Photograph the condition report. Before the work leaves your studio, photograph it — this is your evidence baseline if a damage dispute is ever raised later, and it protects you as much as the buyer.
4. Include the certificate of authenticity. Every physical work ships with a signed certificate stating authenticity and, for editions, the impression number.
5. Ship with tracking. Attach carrier and tracking information to the order as soon as it's dispatched — this is what lets both you and the buyer follow the package and is the backbone of confirming delivery.
6. Mark delivered, wait for confirmation. Once the carrier confirms delivery (or the buyer confirms manually), the buyer has a window to inspect the work before escrow releases to your wallet.

Print methods and paper

You choose the print method, paper, and printer that suit your practice. Our shipping-rate infrastructure supports multiple carrier and print-method combinations, but Bello does not require a particular printer or production method. Your listing must accurately describe what the buyer will receive.

Shipping choices

You may handle fulfillment personally or coordinate the buyer's shipping choice through the order. Either way, you remain responsible for the physical work, its condition report, and its tracked shipment. Bello does not take over printing or shipping.

International shipping

Bello is a global marketplace, and a meaningful share of orders cross borders. As the seller, you're responsible for accurately declaring shipment contents and value on any customs paperwork; buyers are responsible for any import duties or taxes their own country assesses, unless you've explicitly stated otherwise at the point of sale. Build reasonable customs-clearance time into the shipping estimate on your artist profile so buyers aren't caught off guard.

Insurance

Transit insurance is mandatory on every physical order — 10% of the artwork price — and by default it's paid by the buyer as part of the escrow deposit at checkout. If an order somehow reaches the shipping stage without it already attached, the seller is charged the same 10% automatically before the shipment can proceed, so no physical work ever ships uninsured. The premium is held in escrow alongside the artwork price and isn't commissionable; if a claim is needed, it's handled through the same dispute process as any other delivery issue, using your condition report and the carrier's tracking record as the evidentiary basis.

Digital works

Digital-only listings have no printing, carrier, or physical condition-report requirement. Digital works are delivered through the Platform once escrow is confirmed, and delivery confirmation is based on successful file access rather than a physical handoff. If you choose to offer a physical print of a digital work, that becomes a physical listing and you are responsible for printing and shipping it as described above.

Questions about a specific shipment or a rate you're not sure how to price into a listing? Reach us through the chat widget — we're glad to talk through the mechanics before you commit to a listing price.